Dear Ruby, I would like to thank you so much for your efforts in making my father’s funeral a special occasion. It was quite clear that you had put a lot of effort into personalising the service and I particularly appreciated your references to rowing. I know that my mum was particularly pleased with the service and of course it is very important for those left behind. Please accept my heartfelt thanks on behalf of all our family and friends; you have a great gift in helping people through such times and long may that continue.

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