I want to thank you once again for the excellent farewell service you gave for mum yesterday. It was everything we could have hoped for and I, personally, am feeling very calm and peaceful today knowing that I have said my goodbye.From our first meeting you gave both S and I the confidence that mum was in safe hands and you would look after her properly. Your guidance through the form the service could take was very helpful and the time spent listening to us and then checking and altering your eulogy in response to our comments was really appreciated. You made us feel special.After the service everybody commented on how beautifully you had conducted it and how sincere your words were. You have a very difficult job but I hope you feel fulfilled in the very genuine comfort you gave us, and I am sure many other families. We are very grateful.