When mum passed away, we knew that she would have wanted a celebrant rather than other religious formality. Having been given Lucy’s details we also made our own enquires about her work. The family met with Lucy to arrange mum’s service. We were first struck by her warmth and sensitivity. Lucy’s calm demeanour easily puts you at an ease, even given the circumstances of your meeting. Lucy notices the little things within a person’s nature and picks up on things that just made the service that more personal to mum. Her inclusion of younger members of the congregation was particularly well received and made them feel at ease. Her attentive nature and compassion are a credit to her. Her organization and running of the service made you feel you were in safe hands and did not need to worry about how things would go.