‘I want to send you an e-mail to thank you so much for Dad’s service last Friday. Everybody complimented how perfect it was for Dad and that was all down to you. The day we spoke via what’s app video I was having such a bad day, my worst day to-date. After speaking with you my mood lifted. I felt calm. The day of Dad’s service I had a melt down on my way to the service, and again when I saw everyone as we arrived. I spotted you and came over. As soon as I was speaking with you, again; my mood lifted and I knew I could get through the day. You helped to get me through the hardest time I’ve had to deal with in my life so far, and for that I truly thank you’.