You made an awful day so much better for us all. We were particularly delighted with how attentive you clearly were when talking to my Mum and brother about Jim’s life; you spoke our words beautifully yet didn’t make out as if you knew him personally (which is a pet hate of mine at funerals when the person leading the ceremony speaks as though they were best friends with the departed but actually never knew them at all) but explained that this was your impression of him from what we told you. Also the cricket poem you read was an absolutely inspired choice.
It was a pleasure to meet you, albeit not under the circumstances I would have liked. you were a very calming and soothing presence for us all. Thank you Nikki

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